Return and refund policy
Return and refund policy
For all cancellation and return Issues you can contact us by e-mail: firstname.lastname@example.org , always state your order number when mailing regarding your order. Our address:
Kwekerij Deen - LottaPlants.eu,
Kleine Houtweg 29, 2012CB Haarlem,
Right of Withdrawal
You have the unconditional right to cancel the purchase of a good without being obliged to state any reason. We must be notified of the cancellation in writing or in another durable medium (e.g. email).
If your cancellation is received whilst the order is being processed we will endeavour to retrieve it back and arrange your refund. For a cancellation received whilst in transit, we will ask you to refuse the parcel at your door and you will be refunded once the delivered goods have been returned.
If you want to cancel at any time within the "cooling off period" of 14 working days, beginning in the day after you receive the item, please note that you will be responsible for sending the goods back to us in their original condition and for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged. You will be refunded once the delivered goods have been returned.
Exceptions to the right to cancel For the supply of goods made to the specifications of the consumer or which by reason of the nature of the product cannot be returned and/or are liable to deteriorate or expire rapidly, such as perishable goods.
We endeavour to carefully package and protect the plants for transit. If there is something wrong with your item(s) on delivery such as, damaged in transit or hasn't survived the journey, just contact us as soon as possible describing the problem and we will happily replace the item free of charge under your guarantee. Some items are perishable and therefore no need to return dead or damaged plants; however we may ask for photos to establish the problem and for quality control purposes.
If you have received an item you have not ordered, please contact us within 14 days by phone or by e-mail to inform us, we will happily send out the correct item free of charge.
If you order an item and we have run out of stock, we will not substitute it until we have contacted you first and asked you to choose a suitable replacement.
However if you order one of our complete garden collection and one of the varieties is out of stock, we reserve the right to replace it with something similar and of same value to be able to process the order and ship it ASAP. We will choose a plant that's of a comparable size and price and fits in the garden collection.
Our Guarantee does not include any plants damaged due to lack of proper horticultural care. In particular, plants will not be replaced if the plant care guidelines, enclosed with the order, have not been followed. The care instruction can be found printed on the backside of the order form with your name and address on it in the clear envelope on the front of the box.
We cannot be held responsible for items that fail to grow due to extreme weather conditions, please bear this in mind when contacting us. Always plant upon receipt or as soon as possible for best results. If any item supplied in a dormant state (e.g. bulbs, bare root perennials) fails to flourish the next season, let us know as soon as you can and we will endeavour to replace the product at the appropriate planting time or credit or refund the purchase price.